FAQ

No, the wire in a Perimeter Pet Fencing System does not carry electricity, but a digitally encoded radio signal. It is the special training collar that teaches your pet with tones and harmless stimulation to stay within the defined wire boundary.
Perimeter’s soft rubber Comfort Contacts will wear over time and loose some of the conductive properties that keep your pet safely in the yard. Changing the rubber tips keep your system operating at its optimum efficiency.
The size and complexity will determine the length of time to install your new fence. Pet Stop® Professional fence dealers use specialized wire machines which makes for a much faster installation, where you probably will use a flat edge spade or gas powered edger. Expect an afternoon for a standard ¼ acre lot installation.
No, unlike other fencing systems, Perimeter Ultra Comfort has two different frequency settings. Should you encounter interference from a neighboring system, simply switch your fence to a different signal frequency.
The fence wire is only buried one to three inches under your lawn.
The training process is extremely important to the success of your new pet fencing system. It is an easy to follow two week program. Although your dog will learn his new boundaries within the first couple lessons, two weeks of close supervision is encouraged to ensure your pet’s safety and compliance with her new fence.
The system comes complete with expertly written instructions on installation and training, a step by step CD to follow and help center staffed with professionals to answer any questions you may have. If that isn’t enough, you can find a PET STOP® professional dealer in your area by visiting www.petstop.com to install your system for you.
All other remote training systems sold in the United States operate on a very cluttered 27 MHz channel, that is prone to interference from sources such as CB radios and even children’s toys. 915 MHz is a higher, less crowded band that offers superior reception between you and your dog.
If you have a problem or question with your product you can call the Perimeter Customer Care Center at 1-866-900-2007 Monday through Friday between the hours of 8:00 a.m. – 5:00 p.m. EST
Perimeter Technologies ships all available products within 2 business days. Products will ship upon availability and are subject to backorder.
100% satisfaction is our ultimate goal. All products purchased directly from Perimeter Technologies carry a 30-day money back guarantee. If you are not completely satisfied with your purchase from Perimeter Technologies within 30 days of original purchase, simply call us toll free at 1-888-573-7463 for a return authorization (RMA) number. Shipping charges are not refundable. All returns which do not have a RMA number written on the outside of the package may be returned to the customer. Please ship your return product through a traceable carrier. We cannot be held responsible for items lost in shipping.

If you did not purchase your system directly from Perimeter Technologies, please check with the original place of purchase, as individual retailers provide different return policies.
Perimeter accepts Visa, MasterCard and money orders. Sorry, no personal checks or C.O.D. Accepted.
All purchases from Pennsylvania, Ohio and Indiana are subject to state sales tax.
NO. The mild correction that your dog feels is designed to be undesirable so your dog will avoid it, yet is totally harmless and humane.
Battery life varies greatly depending on the type of battery, how you use and maintain the product, as well as the operating temperatures. You can expect a minimum of three months.
Perimeter Technologies recommends that your dog be at least 6 months old.
Any collar receiver worn for extended periods can cause a condition similar to bedsores, known as Pressure Necrosis. Some skin irritations can be serious and your dog’s skin should be check daily.
There are an unlimited number of dogs that can be contained using your Perimeter Pet Fencing System. Additional collar receivers can be purchased separately.